Privacy Policy
Last updated January 13, 2026
Thank you for choosing the Heywood Hotel.Eastside Inn, Inc., doing business as Heywood Hotel (“we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. If you have any questions about this policy or our data practices, contact us at info@heywoodhotel.com.
This policy explains what information we collect, how we use it, and your rights. It applies to all visitors to https://www.heywoodhotel.com and any related services, sales, marketing, or events.
Information We Collect We may collect:
- Automatically: Device and browser details, IP address, location, and usage data. This information is primarily needed to maintain the security and operation of our services, and for our internal analytics and reporting purposes.
- From You: Information you provide when booking, signing up for emails, or contacting us.
- Through Cookies: We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. You can adjust your browser settings to refuse cookies.
How We Use Your Information We use your information to:
- Provide, operate, and improve our services: We use the collected information to operate, maintain, and improve our services, customize your experience, and respond to your inquiries.
- Process bookings, payments, and customer support requests.
- Communicate with you: We may use your contact information to send you updates, newsletters, or promotional materials related to our services. We may request your feedback on our services. You can opt-out of receiving such communications at any time.
- Ensure website security and perform technical diagnosis: We may use your information to detect, prevent, and address technical issues, security concerns, or potential fraudulent activities.
- Deliver targeted advertising to you: We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
- Comply with legal requirements.
SMS / Text Message Communications
If you provide your mobile phone number and affirmatively opt in, we may use SMS (text messaging) to communicate with you regarding your current or upcoming reservation at Heywood Hotel. These messages may include reservation confirmations, arrival or departure information, service updates, customer support responses, and reservation-related offers or enhancements. We do not send unsolicited or unrelated marketing text messages.
Opt-In: You will only receive SMS messages from us if you expressly consent by selecting the appropriate checkbox during the booking or communication process. SMS consent is not required to make a reservation.
Message Frequency: Message frequency varies based on your reservation and your interactions with us, but typically consists of a limited number of messages per reservation.
Service Provider: SMS messages are sent through our messaging provider, Whistle Messaging, acting on our behalf.
Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us or by texting STOP to +1 (512) 866-8649. After opting out, you will no longer receive SMS messages unless you re-enroll.
Help / Customer Care: For assistance, reply HELP to any message or text HELP to +1 (512) 866-8649, or contact us at info@heywoodhotel.com.
Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
No Sale or Marketing Use of Mobile Numbers: We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes, and we do not use SMS messaging for unrelated promotional campaigns.
Sharing Your Information
We do not sell your personal data to third parties. We may share your information only with:
- Service providers (e.g., payment processors, hosting, email services, advertising services) who need it to perform their work for us.
- Authorities if required by law or to protect safety and rights. We may disclose your information in response to legal requests, court orders, or to comply with applicable laws.
- Business transfers if our company is sold or merged.
- Others by consent: We may share your data with other businesses we partner with if you have given us specific consent to use your information for that purpose.
Data Retention
We keep your personal information only as long as necessary to provide services, comply with laws, or resolve disputes. When no longer needed, we securely delete or anonymize it.
Your Rights
Depending on where you live, you may have certain rights regarding your personal data. These can include the right to:
- Access and obtain a copy of your personal information
- Request correction or deletion of your information
- Restrict or object to how we process your information
- Request transfer of your data to another provider (data portability)
- Withdraw consent at any time (this will not affect prior lawful processing)
Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please recognize that we cannot guarantee that the internet itself is 100% secure. While we take reasonable measures to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will take effect immediately upon posting to this page, and the date of the latest revision will be noted at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions or comments about this policy, you may contact our Data Protection Officer.
Email: info@heywoodhotel.com
Eastside Inn, Inc. DBA Heywood Hotel
Attn: Data Protection Officer Re: Data Collection Concern
1609 E Cesar Chavez St
Austin, TX 78702, USA